Internal Resource Operations Manager & Staffer

Job Summary: The Resource Operations Manager will be focused on managing all internal business operations within EvolveNXT to provide efficiency and organization for the business. This role will require taking leadership in implementing various business needs from recruitment to allocating resources and making sure both internal and external projects are being delivered to the agreed scope on time. The candidate will need to be able to keep the team accountable and liaise between cross-functional teams as well as offer additional support to leadership. Candidate should feel a tremendous sense of accountability and responsibility to deliver results on time and hold resources accountable to timelines.

Key Responsibilities:

• Coordinate daily with internal teams and assign tasks to available resources 
• Manage and create client change requests and monthly service hour invoices 
• Responsible for managing and directing the internal service team 
• Overseeing daily internal operations and projects 
• Co-ordinate the recruitment process: hiring, screening and placement of new employees 
• Manage and oversee quality or security assessment of processes, procedures and performance 
• Lead orientations and provide check-in support for new employees as needed 
• Conduct yearly performance evaluations 
• Coordinate and maintain quarterly roadmap leadership meetings
   

1-Year Markers of Success:

• Ensure that all resources are adequately trained on the organization's security protocols and procedures
• Become a reliable person of contact for internal network
• Oversee the use of internal tracking systems and ensure they are updated by project teams
• Manage and implement strategies to optimize resource and time spent on tasks
   

Ideal Qualifications: 

• Education: Bachelor’s degree in Operations, Business Management, Project Management, Human resources or a related field
• Work Experience: 3 years of prior work experience in managing teams and people resources
  • Independence, bias towards actions, and ability to work effectively in a fast-paced start-up environment
  • Excellent organizational and time-management skills
  • Strong communication skills, with the ability to convey complex information to both technical and non-technical stakeholders
  • Basic understanding of the Software Development Life Cycle
  • Detail-orientation with strong analytical skills
  • Ability to collaborate on cross-functional teams and manage multiple tasks simultaneously

Benefits: 

• Competitive salary and annual bonus 
• Equity eligibility with tenure 
• Comprehensive health, dental, and vision insurance 
• Retirement savings plan with company match 
• Paid time off plus 10 Company holidays

About Us:

EvolveNXT is an enterprise software company that builds transformative technologies to help insurance companies and brokerage agencies more effectively manage their policies, brokers, and policyholders, all in an efficient and compliant fashion. Since 2011, the Company has become the health care industry’s leading sales channel management and incentive compensation software platform, providing a one-stop solution for all lines of business. EvolveNXT has recently partnered with Silversmith, a Boston-based growth equity firm with $3.3 billion under management. Silversmith's mission is to partner with and support the best entrepreneurs in growing, profitable technology and healthcare companies.

Company Principles:

• Achieve the extraordinary. Because life is too short – and the opportunity cost for our time is too high – to settle for ordinary. We strive to take pride in our work and set the bar high to deliver what few get to achieve 
• Work ahead of the curve. Innovate product, solve problems, and anticipate customer trends even before our customers voice them. Become the de facto brand of choice for all parties in the insurance industry to partner with 
• Be a dream team. Because we can make a bigger mark collectively than individually if we all pull more weight than expected. Because we want to share the journey, the setbacks, the successes, and the memories together. Because the biggest impact we can make is by working together to better the lives of our customers and each other

EvolveNXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Due to our size, EvolveNXT is not able to hire anyone that needs visa sponsorship today or at any point in the future.